Poko App Privacy Policy — Your Data Is Always Safe with Us

Welcome to Poko App. We understand that your personal information is extremely valuable, and safeguarding it is our highest responsibility. This Privacy Policy clearly explains how your data is collected, where it is stored, and when it is used.

By creating an account or using Poko App's services, you agree to this Privacy Policy. We recommend reading it before registering. If we make any changes, you will be notified in advance.

This policy applies to Poko App's website, mobile app, and all associated services. If you have any questions, please reach out to our support team.

Poko App collects only the information genuinely needed to provide our services. We do not ask for unnecessary personal data. We collect the following:

Poko App uses your information only for defined, legitimate purposes. We never misuse your data or share it with third parties for advertising.

• Account Management: To create your account, manage logins, reset passwords, and ensure account security.
• Payment Processing: To process deposits and withdrawals securely and to maintain transaction records.
• Fraud Prevention: To detect unusual logins or suspicious transactions and keep your account secure.
• Support Services: To assist you in resolving issues and provide accurate answers.
• Legal Obligations: To meet legal requirements, resolve disputes, and fulfill the demands of regulatory bodies.
• Service Improvement: For statistical analysis to improve your Poko App experience (never on a personal basis).
• Personalized Offers: To inform you of relevant bonuses and offers based on your gaming history.

Poko App employs world-class technology to keep your data secure. Our security operates across multiple layers, so that if one layer fails, the others continue to protect you.

• Encryption: All data is stored with 256-bit AES encryption. TLS 1.3 is used for data transfers.
• Access Control: Only authorized poko app staff may access specific data, and all access is logged.
• Regular Backups: Servers are backed up every hour — your data will not be lost due to any technical issue.
• Firewall & DDoS Protection: Advanced firewalls are active to protect servers from external attacks.
• Security Audits: Independent third-party teams conduct regular security audits of Poko App.

Retention Period: Your data is retained for as long as your account remains active. After closure, certain data may be kept for up to 5 years as required by law.

Poko App never sells your data. In limited, specific circumstances, certain information may be shared — always in the interest of keeping you protected.

• Payment Processor: Only the information necessary to complete transactions is shared with bKash, Nagad, or your bank.
• Game Providers: While playing certain games, the game provider may access your gaming session data — not your personal information.
• Legal Authorities: We are legally obligated to provide data in response to court orders, legal investigations, or valid requests from regulatory authorities.
• Fraud Prevention Services: Limited data may be shared with specialist security services to detect fraud.

Cookies are small text files stored in your browser. Poko App uses only essential cookies — not unnecessary tracking or advertising cookies.

Cookies can be disabled from your browser settings. However, turning off essential cookies may prevent poko app from functioning properly.

Poko App believes your data belongs to you. That is why you hold the following rights:

• Right to Access: You can contact support to request details of what information Poko App holds about you.
• Right to Rectification: Contact support to request corrections to any incorrect information.
• Right to Erasure: After account closure, you may request deletion of your data (unless retention is required by law).
• Right to Object to Processing: You have the right to object to the use of your data for specific purposes.
• Portability: You have the right to request a copy of your data.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

Poko App strictly does not provide services to anyone under 18, nor does it collect their data. Age verification is mandatory during registration.

If a minor has accidentally created an account and we become aware of it, that account will be immediately closed and all associated data will be deleted.

Poko App uses various third-party services — such as payment gateways, game providers, and cloud servers. These services operate under their own privacy policies.

• Payment Gateway: bKash, Nagad, and other payment services operate under their own security policies.
• Game Providers: Third-party game providers process game session data on their own servers.
• Poko App Responsibilities: Poko App is not responsible for the privacy policies of third parties.

Poko App may update this Privacy Policy when necessary. You will be notified at least 14 days before any significant changes, via your registered email or an on-site notice.

Continued use of Poko App after any changes are made will be considered acceptance of the updated policy. The date of the latest update is always shown at the top of the page.

For any questions, concerns, or data-related requests regarding this Privacy Policy, please contact Poko App:

• Email: [email protected]
• Live Chat: You can reach us directly via the 24/7 live support chat on our website.
• Response Time: You can typically expect a reply within 24 hours.