Poko App Terms & Conditions — Please read before you get started

Creating an account on Poko App constitutes full acceptance of these Terms & Conditions. It is therefore important to read all terms thoroughly before registering. By using your account, you are deemed to have agreed to all conditions.

You are required to provide accurate and complete information at the time of registration. Creating an account using false or incomplete information. Poko App reserves the right to close such an account without notice, and any winnings or bonuses associated with that account will be forfeited.

• One Account: Each person is permitted to maintain only one poko app account. If multiple accounts exist at the same household address, please contact us separately.
• Password Security: Keeping your account password confidential is entirely your responsibility. Poko App will not be held liable for any loss resulting from sharing your password with another person.
• Account Transfer Prohibited: Selling, renting, or transferring your account to another person is strictly prohibited.
• Updating Your Information: If your personal details change (such as mobile number or address), please notify poko app as soon as possible.
• KYC Verification: Identity verification (NID / Passport) may be required before a withdrawal can be processed.

Poko App is an adult gaming platform. Registration is not permitted unless the following conditions are met:

• Age 18+: You must be at least 18 years of age to register. Creating an account under this age is prohibited by law.
• Mental Capacity: Users must be capable of making their own independent decisions. Please refrain from gaming under the influence or pressure of others.
• Eligible Regions: Accessing poko app from regions where online gaming is prohibited by law is strictly not allowed.
• Self-Exclusion List: Users registered on a self-exclusion list are not permitted to use poko app.

Poko App offers a variety of bonuses and promotions — welcome bonuses, reload bonuses, cashback, free spins, and more. Each bonus comes with specific terms that you should read carefully before claiming.

• Wagering Requirements: Most bonuses require a specified wagering amount before withdrawal (typically 15x–30x the bonus value). The exact requirement is stated separately for each offer.
• Time Limits: Each bonus has a set validity period. Any unused bonus will be automatically cancelled upon expiry.
• One Person — One Bonus: Each type of bonus may only be claimed once per person. Claiming the same bonus multiple times using the same household address, IP address, or payment method is strictly prohibited.
• Game Contribution: Different games contribute at different rates toward wagering requirements. slots typically contribute 100%, while Live Casino games may vary.
• Poko App's Decision Is Final: poko app reserves the right to cancel any bonus if there is reasonable suspicion of abuse.

All payment-related matters on Poko App are governed by transparent and clearly defined rules. The following terms apply to deposits and withdrawals:

• Using Your Own Account: Payments must be made exclusively from a bKash, Nagad, or bank account registered in your own name. Third-party payments are strictly prohibited.
• Minimum Deposit: The minimum deposit amount is BDT 100. Deposits below this amount will not be accepted.
• Withdrawal Verification: KYC verification is mandatory for large withdrawals made for the first time. You may be required to submit a copy of your National ID (NID) or passport.
• Processing Time: Withdrawals are typically processed within 3 minutes. However, if verification is required, it may take up to 24 hours.
• Currency & Charges: All transactions are conducted in BDT. poko app does not charge any transaction fees; however, payment gateway charges may apply.
• Suspicious Transactions: If money laundering or fraud is suspected, Poko App reserves the right to suspend transactions and conduct an investigation.

All games on Poko App are conducted in accordance with internationally recognised standards. Game outcomes are determined by RNG, which is completely random and operates free from any external influence.

• Technical Issues: In the event of an incomplete game due to server downtime or a game crash, poko app will review the technical logs to make a decision. Funds are generally refunded in such cases.
• Game Cancellation: In rare cases, a game may be cancelled due to a technical error. In such instances, your bet will be refunded.
• Win Limit: Some games have a maximum win cap per single bet. This is stated on the game's page.
• Dispute Claims: Any game-related dispute must be reported to Poko App support within 24 hours. Server logs serve as the definitive evidence for all disputes.

The following activities are strictly prohibited on poko app. Any violation will result in immediate account suspension and forfeiture of winnings.

• Bonus Abuse: Using multiple accounts or false identities to claim bonuses is strictly prohibited.
• Fraud & Hacking: Any attempt to gain unauthorised access to Poko App's systems or engage in technical manipulation constitutes a criminal offence.
• Money Laundering: Using Poko App as a vehicle for money laundering is strictly prohibited and will result in legal action.
• Negative Progression: Intentionally placing negative-expectation bets to fulfil bonus wagering requirements is strictly prohibited.
• Auto-Bet Software: Playing games using robots, bots, or any automated software is strictly prohibited.
• Threats & Harassment: Threatening or harassing the support team or other players is strictly prohibited.

Protecting your personal data is Poko App's highest priority. We will never sell your personal information to any third party.

• Data Collection: Only information necessary for registration, payments, and gaming is collected.
• Use of Information: All collected information is used solely for service improvement and security purposes.
• Legal Requirements: We may be required to share information pursuant to a court order or other legal obligation.

For more details, visit our Privacy Policy View Page.

Poko App believes gaming should be fun — never a source of stress. We actively promote responsible gaming and have a range of tools in place to support it.

• Deposit Limit: You may set your own daily, weekly, or monthly deposit limits at any time.
• Taking a Break: You may take a break from your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: If you wish to exclude yourself from poko app on a long-term or permanent basis, please contact our support team.
• Reality Check: Gaming is for entertainment, not a source of income. Accept losses gracefully.

Poko App reserves the right to suspend or permanently close an account under the following circumstances:

• Any violation of these Terms & Conditions.
• Providing false identity or information.
• If evidence of bonus abuse or fraud is found.
• If money laundering is suspected.
• Being under 18 years of age.

You may also close your account at any time by contacting support. Please withdraw any valid balance before requesting closure.

Poko App reserves the right to update these Terms & Conditions at any time. Registered members will be notified in advance of any significant changes.

• Notification Method: Any changes will be communicated via a notice on the website or by email.
• Effective Date: The effective date of each change will be clearly stated, and the new terms will apply from that date.
• Use Constitutes Acceptance: Continued use of the service after any changes constitutes your acceptance of the updated terms.